Much Ado About Shipping

 

Zen in a Jar currently offers shipping for delivery of products. All products are made to order and typically require a 10 business day processing period.  There are instances where this time may slightly increase as I work to expand the fulfillment team. You will be kept abreast of the status of your order during this period.

Zen on the Go Hand Delivery Service

Zen on the Go is a third party delivery service available to customers in DC, MD, and VA. Due to the nature of the deliveries, someone 18 or older must be at the location to receive the package. Packages cannot be left outside unattended because they will melt in warm temperatures. For support, contact zijonthego@gmail.com.

Are you local?

ZIJ does offer pickup of orders for customers at the Zen Studio. If you would like to pick your order up and can do so in the DC metro area, then use code “DCPICKUP” at checkout to save the shipping costs.

USPS Shipping

ZIJ uses USPS to ship products throughout the United States and internationally. There is a flat rate of $11.95 plus $2 per additional item. Be assured that this cost is due to the fact that the bottles and jars are expensive to ship due to their fragility, the weight of the contents, and special packaging materials required. 


International Shipping 

Please contact hello@zijluxury.com for details about international shipping rates. 



Returns


All ZIJ products are handmade with LOVE. Packages are insured and you have the option of an exchange or refund should your package arrive damaged. 

All sales are final.  




Package lost or stolen?

If my records indicate it was delivered-what am I to do? People suck and they do steal sometimes but the most I can do is offer recommendations and options to further secure your order.

  1. If ZIJ receives a delivery confirmation and proof of delivery, ZIJ has met its obligation to the customer.

  2. Each customer must contact UPS to file a claim and open an investigation. ZIJ will fully cooperate with any investigations of stolen packages. Without question.

  3. ZIJ recommends noting the delivery date and tracking your packages in order to ensure you’re available to receive your package in a secure environment.

  4. ZIJ also offers the option to require a signature for package delivery. It is an additional $5 via UPS.